RamaRajesh
Employee
RamaRajesh
Employee
16-08-2017
HI,
I have created (as described in the below link) and configured a Service provider, Stocks and the stock lines to alert the operators, if the stock level goes down a certain level. Also, I have mapped these with respective Email and Direct-mail templates to see, if the stock comes down with each successful delivery. However, the consumption list of the stocks created, is not getting updated with each successful delivery. Could someone please help?
https://docs.campaign.adobe.com/doc/AC6.1/en/CMP_Marketing_campaigns_Providers__stocks_and _budgets.html#Stock_and_order_management
florentlb
florentlb
18-08-2017
Hi,
I do not have much knowledge about this particular module, I'd recommend opening a support ticket to have this investigated. I'll try to run some tests in the meantime to see what could cause this.
Let me know if you manage to resolve this,
Florent
RamaRajesh
Employee
RamaRajesh
Employee
18-08-2017
Thank you Florent! Please let me know, if you find anything
Amit_Kumar
MVP
Amit_Kumar
MVP
20-08-2017
Hi,
It looks like your mapping of stocks with respective Email, and Direct-mail templates are not correct. Can you share how you have mapped with delivery models, i.e screenshots, etc?
I have replicated the same steps mentioned in the link in my system, and it's working fine for me.
Regards,
Amit
RamaRajesh
Employee
RamaRajesh
Employee
22-08-2017
Hi Amit,
Please find the below screenshots, as asked. With each successful delivery consumption count should increase and the stick should decrease. However, the stock count is not decreasing at all. Please let me know, if you find anything missing.
Stocks Created:
Associated the stocks with Service Provider:
Mapping of Stocks in the Email template:
RamaRajesh
Employee
RamaRajesh
Employee
24-08-2017
Amit_Kumar- Hi, Any update or did you find anything in the configuration? Pls let me know.
Amit_Kumar
MVP
Amit_Kumar
MVP
24-08-2017
Hi,
Have seen your screens, they look okay. Can you check if your "Stock: Orders and alerts" workflow is running if not restart it and execute the pending task.
Regards,
Amit
RamaRajesh
Employee
RamaRajesh
Employee
25-08-2017
Hi Amit,
I have checked and "Stock: Orders and alerts" workflow is running.Restarted it any way and no luck.
RamaRajesh
Employee
RamaRajesh
Employee
28-08-2017
Amit_Kumar
MVP
Amit_Kumar
MVP
28-08-2017
Hi Rajesh,
I am not sure why this is not working for you.
If you can DM me your package with your configurations, including everything that you did for this stock management. I can take a look for you, or you can raise a neolane support ticket.
Regards,
Amit