Soft Bounce Retries

[#1]

In one of the adobe campaign environments, retries for soft bounce are not working. Where do i check for this error.

If i send mail to the same address from a different environment, i get a soft bounce error and retries are happening as per the default settings.

Please provide pointers to check this issue and where shall i look if auto retries by system for soft bounce does not work

[#2]

Hi Vipul,

One more question related to the same topic. For the retries to work for soft bounces, do we need to set anything in serverconf or instance conf file?

Since it is a midsourcing deployment (inMail and mta in adobe cloud), i cannot check the config files. I only have access to inhouse config files where the web abd wfserver run.

Regards,

Priyanka