Soft Bounce Retries

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priyankav251023

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priyankav251023

priyankav251023

28-12-2017

In one of the adobe campaign environments, retries for soft bounce are not working. Where do i check for this error.

If i send mail to the same address from a different environment, i get a soft bounce error and retries are happening as per the default settings.

Please provide pointers to check this issue and where shall i look if auto retries by system for soft bounce does not work

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priyankav251023

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priyankav251023

priyankav251023

28-12-2017

Hi Vipul,

Thank you for the response.

1) Not working system : Appserver is 6.1.1 build no 8850 for Linux. this is a midsourcing deployment. For this system bounce gets qualified as soft but retries do not work. I am using the default settings. (Tried mailbox full and invalid email)

     Working System : Build number is 6.1.1 build no 8850. This is a standalone deployment.

2) I am not sure how to check this point. I checked the the Mail rule set under Non deliverables management. Is this what you are looking for? Please provide more information

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