In one of the adobe campaign environments, retries for soft bounce are not working. Where do i check for this error.
If i send mail to the same address from a different environment, i get a soft bounce error and retries are happening as per the default settings.
Please provide pointers to check this issue and where shall i look if auto retries by system for soft bounce does not work
There are basically two types of errors
A retry will happen only in case of a synchronous error. More information about it on our official page Quarantine management
If in case the error you are facing is asynchronous, there will be no retry even though it is marked as a soft bounce. It is still marked as Soft so that if there are 5 consecutive errors (obviously over 5 different email) the system marks that address in quarantine.
Please do check if the error captured against your address is a synchronous error or asynchronous.
Hope this helps.
By any chance, did you already have a look at the last answers here?
One more question related to the same topic. For the retries to work for soft bounces, do we need to set anything in serverconf or instance conf file?
Since it is a midsourcing deployment (inMail and mta in adobe cloud), i cannot check the config files. I only have access to inhouse config files where the web abd wfserver run.
Thank you for the response.
1) Not working system : Appserver is 6.1.1 build no 8850 for Linux. this is a midsourcing deployment. For this system bounce gets qualified as soft but retries do not work. I am using the default settings. (Tried mailbox full and invalid email)
Working System : Build number is 6.1.1 build no 8850. This is a standalone deployment.
2) I am not sure how to check this point. I checked the the Mail rule set under Non deliverables management. Is this what you are looking for? Please provide more information
Can you please check for following and update us here