SMS Channel Configuration

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arouillard

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arouillard

arouillard

08-01-2019

Hi there !

Asked this question to the support team, but they still not finded the solution, so I'm asking it here, you had maybe the same problem by the past .

I'm trying to configure an SMS Channel on ACS. I followed the documentation tutorial and created a new SMPP Generic External Account with information gave by my SMS provider.

When I Saved, no SMS option appeared. Even in the Homepage with the shortcut "Send an SMS" as you can see:

1662921_pastedImage_1.png

When I'm trying to create a marketing activity (Marketing Activity > Create Button), I don't have the SMS option :

1662922_pastedImage_3.png


It seems that the SMS channel isn't activated (but it is ACTIVATED on the external account...)

Do you already saw that issue ?

Could someone help me to have this new SMS channel ?

Thanks by advance,

Regards,

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Garima_Gakhar

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Garima_Gakhar

Employee

Garima_Gakhar
Employee

09-01-2019

Hi arouillard​,

I see the Support Team has been actively engaged with you on this request

We will verify the required details and will get back to you soon.