SMS Auto replies configuration in ACS external account

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sriharshtotad

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sriharshtotad

sriharshtotad

15-07-2020

Are there any requirement on how the KEYWORD's for SMS auto replies should be configured in the ACS external accounts for SMS channel.

Auto replies are working for keywords like STOP/START & SUBSCRIBE/UNSUBSCRIBE but not for OPT-IN/OPT-OUT.

is it because of the hyphen in the OPT-IN/OPT-OUT keywords?ACS-SMS-AR-2020-07-16 101926.png

ACS SMS

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ramon_bisswange

Employee

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ramon_bisswange

Employee

ramon_bisswange
Employee

20-07-2020

Yes, it's related to that.

The keyword is only suppossed to contain A-Z / 0-9 at the moment

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