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Sent email and errors in ACS

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alicep47308254
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alicep47308254
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14-11-2018

Hello Campaign Team!

I want to know how to download all the recipients that have "sent email" in a delivery, but after have done something, they put it in the spam section or do something else. There is a list of this error?

Thank you

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Vapsy
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14-11-2018

Hi Alice,

Campaign can only track one types of inbox movement which is if someone reports the email as Spam.

This is reported back to Campaign using Feedback Loops which has to be setup for your instance by deliverability consultants if not already done.

Now not all email providers have a feedback loop but the major players do have it. Gmail, Hotmail all have this feedback mechanism.

Once you receive the FBL information, the user is marked as blacklisted by Campaign.

Regards,

Vipul

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alicep47308254
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15-11-2018

Thank you Vipul!

Do you know that exist a list of all the events related to the Sent Email?

We want to understand all the cases that can happen with the Sent

Regards

Alice