Resend delivered message

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ravitejagundu

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ravitejagundu

ravitejagundu

22-07-2018

Hi Team,

Please suggest and help me in the following query:

I want to resend an email delivery to the same recipient which was send few days back having the same content.

Example scenario: I sent an bill invoice to the customer when purchased the item. The customer deleted the invoice from mail by mistake and now needed the bill and contacted in the respective portal as resend the bill invoice.

In this scenario, how can we send the same bill invoice without any changes to the same delivery.

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ananya_kuthiala

Employee

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ananya_kuthiala

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ananya_kuthiala
Employee

23-07-2018

Hi ravitejagundu

The structure of the workflow can be pretty simple. Add a query activity which will query for that recipient in recipient schema and add a delivery activity in which you can paste the content of the delivery by looking up for the same from previous delivery or delivery template that was used and add the invoice if it was static if the pdf was dynamic then you can select that option.

Regards,

Ananya Kuthiala