Resend delivered message

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ravitejagundu

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ravitejagundu

ravitejagundu

22-07-2018

Hi Team,

Please suggest and help me in the following query:

I want to resend an email delivery to the same recipient which was send few days back having the same content.

Example scenario: I sent an bill invoice to the customer when purchased the item. The customer deleted the invoice from mail by mistake and now needed the bill and contacted in the respective portal as resend the bill invoice.

In this scenario, how can we send the same bill invoice without any changes to the same delivery.

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ananya_kuthiala

Employee

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ananya_kuthiala

Employee

ananya_kuthiala
Employee

23-07-2018

Hi ravitejagundu

Incase you have email archiving/ BCC feature enabled ( Depending on your build ) then you can option a copy of the email and re-send it to the customer but incase you do not have it setup then you would have to target the same user via workflow and attach the invoice in the delivery and send it again.

Regards,

Ananya Kuthiala