Reporting based on recipient Mail Client

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AndrewKriz

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AndrewKriz

AndrewKriz

23-11-2020

Hi,

 

I'm unable to find a report based on the recipients Mail Client.  With the rendering of, real-world, emails vastly different in Outlook 2013, 2016 & 365.  I'm trying to get a breakdown of our customers, so as to focus on the larger groups when we have rendering issues.

 

I can find, Platform, Device and Browser.  But no client data.

 

Thanks,

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shelly-goel

MVP

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shelly-goel

MVP

shelly-goel
MVP

26-11-2020

@AndrewKriz  Detailed information around rendering in different email clients, is dependent on the license agreement.

https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/preparing-and-te...

Hope this helps.

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shelly-goel

MVP

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shelly-goel

MVP

shelly-goel
MVP

23-11-2020

@AndrewKriz  I don't think the 'client' dimension is available oob and there isn't any straightforward way to implement a custom dimension. There's a possibility for you to capture the email client information at the user profile level and then have that available in reports. Refer this link: https://experienceleague.adobe.com/docs/campaign-standard/using/reporting/customizing-reports/creati... (You might have to make some tweaks as per your use case)