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Registration token empty for app subscribers

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flaviop66163832
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flaviop66163832
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07-04-2020

Good morning,

I'm experiencing some issue related to the subscription process from mobile app.

In particular, I can see the link between visitorID and profile but the registration token seems to be empty. 

flaviop66163832_1-1586246212117.png

 

The demdex call contains the device token, so the implementation seems to be correct:

flaviop66163832_2-1586246367558.png

 

I noticed more than one post related to this issue, but I can't find the solution.

 

 

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Adhiyan
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Adhiyan
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11-05-2020

Hello ,

 

Please raise a ticket to the support portal using the instance URL.

This seems to be a known issue in some ACS instances where the pipeline topics are mis-configured in the server configuration or missing the real-time topic for pipeline.

 

Generally if you select subscription in the nav tree of charles you would get a 500 error code.

 

Regards,

Adhiyan

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