"Address in quarantine" in delivery

Avatar

Avatar

tumuzhuanjia

Avatar

tumuzhuanjia

tumuzhuanjia

24-07-2017

Hi

I create a test delivery and send message to some contact. But after  sent, I found there was a address not deliveried.

It was ignored and the description is the follow:

Address in quarantine during analysis.

1264681_pastedImage_4.png

I want to remove the address from the quarantine.

Would you like to  tell me where can I find the "Address in quarantine" in Adobe Campaign, and how can I move the address out.

Best regards

View Entire Topic

Avatar

Avatar

ckumari12

Avatar

ckumari12

ckumari12

25-07-2017

Hi,

Please navigate to

Administration > Campaign management > Non-deliverables management > Non-deliverables and addresses

Search the email ID and change its status from 'Quarantine' to 'Valid'.

After removal, you can contact the recipient.

Thanks,

Chandni