"Address in quarantine" in delivery

tumuzhuanjia

24-07-2017

Hi

I create a test delivery and send message to some contact. But after  sent, I found there was a address not deliveried.

It was ignored and the description is the follow:

Address in quarantine during analysis.

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I want to remove the address from the quarantine.

Would you like to  tell me where can I find the "Address in quarantine" in Adobe Campaign, and how can I move the address out.

Best regards

Accepted Solutions (1)

Accepted Solutions (1)

ckumari12

25-07-2017

Hi,

Please navigate to

Administration > Campaign management > Non-deliverables management > Non-deliverables and addresses

Search the email ID and change its status from 'Quarantine' to 'Valid'.

After removal, you can contact the recipient.

Thanks,

Chandni

Answers (2)

Answers (2)

smitsingh

05-02-2019

I have a requirement in which all quarantined users need to be moved out of quarantine bucket and need to be re-attampted for delivery. Apart from Databae cleanup technical workflow Is there any technical workflow available which can do so or is there any way in which this task can be achieved. Your suggestion is highly appreciated.