Purchased wrong item

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jillm71962059

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jillm71962059

jillm71962059

24-04-2017

Hello,

I have been trialing Adobe Elements 11 to edit some videos, I decided  to purchase the system. I paid £70 and it seems that I've purchased Adobe Photoshop 15, I've already got Photoshop 11.  I downloaded it and I can't access the video section. I thought I'd bought Adobe Elements 15. Is there any way that I can exchange it? I need to edit over 10 videos in the next 2 weeks so I need to sort this out quickly.

Hope someone can help

Many thanks

Jill Morris

Lancashire, England

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Accepted Solutions (1)

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florentlb

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florentlb

Total Posts

1.1K

Likes

234

Correct Answer

239
florentlb

28-04-2017

Hello Jill,

This is the forum for Adobe Campaign, please redirect your query to the correct forum : https://forums.adobe.com/community/premiere_elements

Thanks,

Florent

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