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thomaso34696569
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thomaso34696569
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14-08-2020

We are trying to use GIF in our mail.
But the problem is that some outlook version does not support GIF's.

How can I do a fallback to a png-file  when a customer is open the email in outlook?

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_Manoj_Kumar
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_Manoj_Kumar
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14-08-2020

Hello @thomaso34696569 

 

Outlook 2002 supports GIF but 2007 to 2016 does not.

 

Here the conditional code which you can use to use an animated GIF for the 2003 version but a static version for the others.

<!--[if mso 11]><!-->  <!--- Code for OutLo0k 2003-->

<img class="outlookcomIMG" src="ANIMATED.gif">

<!--<![endif]-->

<!--[if gte mso 11]>

<img src="STATIC.jpg">

<![endif]-->

Let me know if this works.

 

Thanks

 

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Sukrity_Wadhwa
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Sukrity_Wadhwa
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27-08-2020

Hi @thomaso34696569 

Did this given solution resolve your query? Kindly let us know.

Thanks!