Personalization pending status since 12 hours

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priyankah586599

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priyankah586599

priyankah586599

07-09-2017

Hi anyone,

Delivery is not sent out as shown below. Can anyone help on how to mitigate this. Do I need to stop and restart? Or is there anyway I can send this delivery out.

1294699_pastedImage_0.png

Regards,

Priyanka

Accepted Solutions (1)

Accepted Solutions (1)

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Vapsy

Employee

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Vapsy

Employee

Vapsy
Employee

07-09-2017

Hi Priyanka,

Something has gone wrong here. For a target audience as small as 236 it shouldn't take this long.

If the instance is hosted by Adobe, reach out to Adobe support and they can have tech-ops check what is happening at backend.

If the instance is on-premise you will have to ask the DBA.

However, is the problem affecting only this delivery? or is it a system wide problem.

If only this delivery is impacted, hit the Stop button, rerun your workflow to create a new delivery and hopefully it will go out.

Regards,
Vipul

Answers (3)

Answers (3)

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gulshang6861991

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gulshang6861991

gulshang6861991

26-09-2019

Thanks for help

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manojn40001439

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manojn40001439

manojn40001439

08-08-2019

Hi Vipul,

I have similar issue,

I deleted the deliver's and cleared my cache. Re created deliverer's on same workflow still same status.

can you suggest me anything else?

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priyankah586599

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priyankah586599

priyankah586599

07-09-2017

Hi Vipul,

Thanks for the quick turnaround. Our instance is hosted by Adobe. May be now I'll hit the stop button and rerun the workflow as you mentioned.

Regards,

Priyanka