Personalization pending status since 12 hours

priyankah586599

07-09-2017

Hi anyone,

Delivery is not sent out as shown below. Can anyone help on how to mitigate this. Do I need to stop and restart? Or is there anyway I can send this delivery out.

1294699_pastedImage_0.png

Regards,

Priyanka

Accepted Solutions (1)

Accepted Solutions (1)

Vapsy

Employee

07-09-2017

Hi Priyanka,

Something has gone wrong here. For a target audience as small as 236 it shouldn't take this long.

If the instance is hosted by Adobe, reach out to Adobe support and they can have tech-ops check what is happening at backend.

If the instance is on-premise you will have to ask the DBA.

However, is the problem affecting only this delivery? or is it a system wide problem.

If only this delivery is impacted, hit the Stop button, rerun your workflow to create a new delivery and hopefully it will go out.

Regards,
Vipul