Personalization block issues

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adithyacs86

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adithyacs86

adithyacs86

24-01-2018

Hi Team,

We have a issue with the personalization blocks , we did the Adobe Campaign Upgrade from v6.0.2 to v6.1.1 (Latest Build), before the upgrade things were going good, but now we face issues with the schema's and now it is with personalization blocks.

Earlier we have the custom recipient schema defined in one of our optout views which is as below

<%

if( document.mode != 'forward' ) { %>

<P><FONT style="FONT-SIZE: 10px; FONT-FAMILY: Verdana, Arial"> <%= recipient_custom.@Email%>. <a href="<%@ include option='NmsServer_URL' %>/webApp/VWKUnsubWebAppcustom?id=<%=escapeUrl(reversibleCrypt(recipient_custom.id))%>" _type="optout" _label="Opt-out link">click</A>.</FONT></P><%

}%>

the above code is being used in the javascript template in turn used in publication model, Fristly the opt out web app is working as expected. But the personalization code - <%= recipient_custom.@Email%> is not working. If i remove this block i am able to send the deliveries out, But customer is asking to have this code in place as it was before , since it is a opt out web app we want this to be solved at the earliest.

Requesting for an help here.

Accepted Solutions (1)

Accepted Solutions (1)

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adithyacs86

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adithyacs86

adithyacs86

21-02-2018

Hi Florentlb,

I made couple of tests and of them one I created a new and used the same personalization block as above which was having issue.-- This did not work.

Later changed to  &lt;%= custom_recipient_scheman.Email %&gt; in the new personalization block which worked fine.

Answers (6)

Answers (6)

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adithyacs86

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adithyacs86

adithyacs86

15-03-2018

Hi Florentlb,

I checked and i got an update this is not due to the upgrade.

Thank you,
Adithya

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florentlb

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florentlb

florentlb

13-03-2018

Hi,

Did you try to contact support to check this more in-depth and make sure that this is not coming from a technical change or problem in the product after your upgrade?

Florent

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florentlb

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florentlb

florentlb

20-02-2018

Hi,

Any update on your issue?

Florent

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florentlb

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florentlb

florentlb

02-02-2018

Did you try to recreate the exact same block from scratch? Sometimes that works with other objects, not sure about personalization blocks though.

Also, please let us know if you find some things or any solution from support.

Florent

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adithyacs86

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adithyacs86

adithyacs86

24-01-2018

Hi,

Yes the schema is available and post upgrade we resolved all the conflicts and during that time we did not encounter conflicts with this custom recipient schema.

Thank you,

Adithya

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shrawans3153003

Employee

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shrawans3153003

Employee

shrawans3153003
Employee

24-01-2018

HI Adithya,

Do you have this schema and personalization available after the upgrade.

Do you see any conflicts after the upgrade which needs to be resolved

Thanks

Shrawan