we are implementing sms with ACS. It seems that whenever someone is trying to opt-out of text through sms provider, ACS is putting these in Quarantine instead of unsubscribing from profile. Is there a way to update the subscription instead of quarantine ?
Thank you for your reply. How can we make this near real time. We would like the profile to be unsubscribed within minutes to mak sure we are not sending any communication after they asked for unsubscribe due to legal reason.