after validation of offers campaign starts the approval process. During that process (10-15 sec.) all offers are not available for interactions. Our client has a web portal where we have 100 requests per seconds. And during the approval process the interaction server have no offers.
Is that normal or is there any workaround. For my understanding offers should be available permanent.
After the validation/approval (content, etc) offers are published through a standard workflow to the live environment. During this pulishing-process all offers are not available for the defined time frame.
Step 1: Offer A and Offer B are allready published and live.
Step 2: Offer A is being edited and passed the approval process.
Step 3: The updated Offer A is automatically published to live --> during that process the the outdated Offer A, which is live untill the updated offer A is finally published, and Offer B are not available.
Ok so if I'm right, no offer is displayed when the live environment is being updated (i.e when modifications are pushed to the live environment). During this time, the live offer engine and catalogs are updated as well, so that could explain why it happens.
You may want to raise a ticket to our support team to make sure whether 10/15 secs unavailabilty is normal in your case. But I don't think this is abnormal.
If this is working as designed, do you have a way to push updates live at times when there is less traffic on your web portal?