Not receiving mail in adobe campaign standard

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vinaydkarde

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vinaydkarde

vinaydkarde

17-08-2018

I am trying to send the email to target audience using adobe campaign standard .

On delivery console it is showing mail as delivered, but none of the target audience receive an email.

Can you please let me know the possible issues/root causes for the same?

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ananya_kuthiala

Employee

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ananya_kuthiala

Employee

ananya_kuthiala
Employee

17-08-2018

Hi vinaydkarde

If the broadlog shows as email sent but it is still not received by the end user then deeper investigation needs to be carried out. For example reviewing the MTA child logs to see if mta processed the email or not and next course of troubleshooting would depend on it.

As you have mentioned its a organization sandbox so either campaign support team or spp team would be able to assist you in this case. I would suggest to raise a ticket with support team providing details like instance url , delivery name so the team can start investigating the mtachild logs which are not visible via the console itself.

Regards,

Ananya Kuthiala