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Not receiving mail in adobe campaign standard

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vinaydkarde
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vinaydkarde
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17-08-2018

I am trying to send the email to target audience using adobe campaign standard .

On delivery console it is showing mail as delivered, but none of the target audience receive an email.

Can you please let me know the possible issues/root causes for the same?

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vinaydkarde
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vinaydkarde
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17-08-2018

Hi Ananya,

The logs are showing status as "Sent". Email was sent to organizational email id as well as public ids (gmail.com, yahoo.com). Recipients checked their spam/junk folder but no luck.

Note: I am working on organization sandbox. If you want to me to provide any other configuration values I will be happy to do it so.