Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Not able to send SMS delivery

Avatar

Avatar
Validate 1
Level 1
joydeep_kundu
Level 1

Like

1 like

Total Posts

25 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile

Avatar
Validate 1
Level 1
joydeep_kundu
Level 1

Like

1 like

Total Posts

25 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile
joydeep_kundu
Level 1

18-05-2015

Hi,

Not able to send SMS delivery. Followed all steps from document like:

  1. Activating the external account (NetSize mobile delivery)
  2. Creating the delivery template
  3. Then using that template, creating one delivery and send that. But getting below error in delivery log.

export.JPG

Need help. In address column, showing my cell no.

Accepted Solutions (0)

Answers (7)

Answers (7)

Avatar

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile
Linda_Stinson
Employee

20-07-2015

Hi Saraswati, the best course of action would be to request some time with the professional services delivery team for help in configuring this. Linda

Avatar

Avatar
Boost 1
Level 1
saraswatit61028
Level 1

Likes

2 likes

Total Posts

11 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 1
saraswatit61028
Level 1

Likes

2 likes

Total Posts

11 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
saraswatit61028
Level 1

22-06-2015

Hi Linda, Any updates on this Thanks Saraswati Talwar

Avatar

Avatar
Boost 1
Level 1
saraswatit61028
Level 1

Likes

2 likes

Total Posts

11 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile

Avatar
Boost 1
Level 1
saraswatit61028
Level 1

Likes

2 likes

Total Posts

11 posts

Correct Reply

0 solutions
Top badges earned
Boost 1
View profile
saraswatit61028
Level 1

25-05-2015

Hi Linda , In addition to Joydeep's post I want to add some more points.While configuring Mobile delivery I have selected external account as External Routing towards mobiles ,so how can I check for a provider account to send sms directly? Actually There is a service provider folder under campaign mangement under which I am having Mobile messengers folder and in that Fulfilment Mobile and Outbound Calling two services are configured.In fulfilment Mobile service I can see some Cost categories Cost structure folders. Are you talking about same provider account?

Avatar

Avatar
Validate 1
Level 1
joydeep_kundu
Level 1

Like

1 like

Total Posts

25 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile

Avatar
Validate 1
Level 1
joydeep_kundu
Level 1

Like

1 like

Total Posts

25 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile
joydeep_kundu
Level 1

24-05-2015

Hi Linda,

Thanks for your reply. As suggested in the doc, https://support.neolane.net/doc/AC6.1/en/DLV_Creating_deliveries_Mobile_channels.html.

But nothing regarding login/password is mentioned in doc. However, in OTA tab, some account/password is there. These are the same thing your are referring to?

sms_account.JPG

Thanks & Regards,

Joydeep

Avatar

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile
Linda_Stinson
Employee

22-05-2015

This is for your Netsize or other SMS provider. You have to actually have a provider account in order to send SMS directly with Adobe Campaign.

Linda

Linda Stinson

Campaign Partner Delivery Lead

Adobe

781.266.8618 (tel)

stinson@adobe.com<mailto:stinson@adobe.com>

275 Washington Street

Newton, MA, 02458

www.neolane.com<http://www.neolane.com/>;

Avatar

Avatar
Validate 1
Level 1
joydeep_kundu
Level 1

Like

1 like

Total Posts

25 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile

Avatar
Validate 1
Level 1
joydeep_kundu
Level 1

Like

1 like

Total Posts

25 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Boost 1
View profile
joydeep_kundu
Level 1

22-05-2015

Hi Linda,

I just followed the doc. But who and from where to validate the external account login/password?

Avatar

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile

Avatar
Validate 1
Employee
Linda_Stinson
Employee

Likes

51 likes

Total Posts

250 posts

Correct Reply

77 solutions
Top badges earned
Validate 1
Ignite 5
Ignite 3
Ignite 20
Ignite 10
View profile
Linda_Stinson
Employee

21-05-2015

Have you validated the external account login/password?