Can I have multiple sender addresses and reply to addresses in my Adobe Campaign instance ?With our business units becoming more focused we will be creating a regional / business unit variable so that each team can manage the sender addresses and the reply to addresses. If yes, please let me know how to get those Email addresses authorised in Adobe.
Message was edited by: Florent Le Borgne (Shortened title)
If you refer the documentation shared above by Vipul, if domains are delegated to Adobe it should appear like
In your case that seems not the case so it looks like that delegation has not been completed.
Also I would suggest you to open ticket with Adobe support to get a confirmation on this . You can check with your internal teams if there has been any domain delegation request send to adobe tech-ops team.
There is a global setting for reply address and it is also marketing-configurable for every delivery. It doesn’t even have to be the same sub-domain as what was delegated to Adobe as it does not affect reputation. It can be any mailbox.
best practices recommendation is to change the “Reply To” address to a customer-readable and monitored mailbox on your corporate email server. So when a customer hits the “Reply” button in their email client, the “Reply to” email address gets automatically filled in. Then your customer service team can review all the responses it that come to those corporate mailboxes and take action if necessary.