LDAP Configuration error

Avatar

Avatar

ishanishah

Avatar

ishanishah

ishanishah

20-05-2018

Hi,

My client has an on-premise v7 installation with the latest server build. We have configured the LDAP with NTLM authentication, but we're facing an error as below:

"SOP-330011 Error while executing the mthod "Logon" of service "xtk:session"".

I'm following the AC documentation -Connecting through LDAP

Also have a question on the final step given in the document: Do we have to create an operator group with prefix "Adobe_" and add the user to this operator group? It's not very clear if we need to do this or it's optional?

Appreciate any help.

Thanks,

Ishani

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

ishanishah

Avatar

ishanishah

ishanishah

23-05-2018

Able to resolve by correcting the AD directory group names.

Answers (2)

Answers (2)

Avatar

Avatar

Gaurang

Community Manager

Avatar

Gaurang

Community Manager

Gaurang
Community Manager

04-07-2018

Hey Ishani,

I'm glad to know you were able to resolve your query and thanks for sharing the update. In future, if you have any further queries related to Adobe Campaign. We'll be glad to work with you on them.

Thanks,

Gaurang

Avatar

Avatar

ishanishah

Avatar

ishanishah

ishanishah

22-05-2018

Hi all,

Anyone who could please help on the LDAP configuration?

Does anyone know if "NEOLANE" in the below setting is a group in Active directory or is it an operator group within the Adobe campaign system?

1492359_pastedImage_0.png