is there any plan for conversational sms capability in adobe campaign standard

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surajp86368405
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surajp86368405
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09-06-2021

Hi Experts - is there any future enhancement in ACS, where we can do conversational sms or atleast do an action based on the response ? Our requirement is if customer replies to a particular short code, we want to make an api call to update some status and respond back to the customer.

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johnwwilcoxmba
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johnwwilcoxmba
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09-06-2021

You can create a workflow with an activity of an incremental query that monitors the resource Incoming SMS (inSMS) for a specific reply.  Then the workflow can update the profile and send an sms auto-reply.