Interaction: Propositions aren't getting captured

anushiav

09-12-2016

Hi everyone,

I have published the offer in a webpage (ie using inbound channel) and the proposition status are not getting captured in the recipient proposition table. But when I use outbound channel (ie through email), proposition status are getting captured.

Could you please help me to figure out why inbound propositions aren't getting captured. Is this issue something related to interaction schema? Kindly share your thoughts.

Thanks,

Anushia

Accepted Solutions (1)

Accepted Solutions (1)

thomasb1964232

12-12-2016

OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

<interactiond autoStart="true"/>

After a restart, new inbound interactions should be inserted in the DB.

Best regards,

Thomas

Answers (16)

Answers (16)

thomasb1964232

13-12-2016

nicolletta wrote...

Hello Thomas, 

Can you please tell me where config-<your_instance_name>.xml file is located? 

Hello,

You should find it around 

/usr/local/neolane/nl6/conf

Best,

Thomas

nicolletta

13-12-2016

Thomas Boucher wrote...

OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

  1. <interactiond autoStart="true"/>

After a restart, new inbound interactions should be inserted in the DB.

Best regards,

Thomas

 

Thomas Boucher wrote...

OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

  1. <interactiond autoStart="true"/>

After a restart, new inbound interactions should be inserted in the DB.

Best regards,

Thomas

 

Hello Thomas,

 

Can you please tell me where config-<your_instance_name>.xml file is located?

Thank you,

Best regards,

Nicoeta

thomasb1964232

12-12-2016

Hello,

Indeed, if you use the inbound engine, you should see "interactiond@<your_instance_name>" in the process list in "Home > Monitoring". Feel free to share a screen shot of this list if you want me to have a look at it (you can blur the instance name if you prefer).

This process is in charge of writing the inbound propositions to the DB (see for instance https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Additional_configurations__Interaction_-_Data_buffe...).

Hope this helps,

Thomas

nicolletta

12-12-2016

Anushia V wrote...

Hi Nicolletta,

I am not able to see interactions@[platform-name] on the processes list. Does it mean there is something missing in configurations?

Thanks,

Anushia

 

I’m sorry I cannot help you with this. I don’t know why. 

nicolletta

12-12-2016

Anushia V wrote...

nicolletta wrote...

Have you checked your “interactiond" logs also? 

 

Do we have access to see interaction logs? I see adobe campaign console error - "No key defined for element 'interaction' (query on a document of type 'Interactions (nms:interaction)')

Thanks!

 

Normally in “Home” –> “Monitoring” à Process list à interactiond@platform_name 

anushiav

12-12-2016

Hi Nicolletta,

I am not able to see interactions@[platform-name] on the processes list. Does it mean there is something missing in configurations?

Thanks,

Anushia

anushiav

12-12-2016

nicolletta wrote...

Have you checked your “interactiond" logs also? 

 

Do we have access to see interaction logs? I see adobe campaign console error - "No key defined for element 'interaction' (query on a document of type 'Interactions (nms:interaction)')

Thanks!

anushiav

12-12-2016

nicolletta wrote...

Hello Anushia,

 

For seeing the data I’ve used a query element on “Recipient offer propositions”. “Recipient offer propositions” is also declared on your Offers - live à Environment -> Administration -> Offer Space -> Environment.

Regards,

Nicoleta

 

Hi Nicoleta,

Thank you for your prompt reply. I get that but my concern is I'm not able to see any proposition status from inbound channel. In the screenshot attached, you can see only email channel. Offers presented in webpages are not captured.

Thanks,

Anushia

nicolletta

12-12-2016

Hello Anushia,

 

For seeing the data I’ve used a query element on “Recipient offer propositions”. “Recipient offer propositions” is also declared on your Offers - live à Environment -> Administration -> Offer Space -> Environment.

Regards,

Nicoleta

anushiav

11-12-2016

Hi Nicoleta,

I read your post already! I am actually trying to capture the proposition status used in Offer space storage. I have attached the screenshot. As per the document, when a offer is presented or when a recipient clicks the offer - Proposition status should be captured in nms:propositionRcp table. Am i right?

I am not able to see these data. Let me know if you can help me on this.

Thanks,

Anushia