Include duplicate email ids in a delivery

[#1]

Hi,

I have a requirement where I need to include duplicate email ids in the delivery, since they are different in having a unique segment id which is also included in the delivery. I am basically having a split activity and adding separate segment ids to each split (and overlapping the split data). And while sending the delivery, the duplicate email ids are getting excluded with a reason "Double" in the 'Target' section of the delivery.

Any way I can overcome this behavior?

Thanks,

Vignesh

[#2 · Accepted solution]

Hi Vignesh ,

Could you please check the exclusion settings on  delivery

Click on TO>Exclusion>Exclusion Settings

Uncheck the exclude duplicate addresses during delivery, if you don't want to exclude duplicate emails.

[#3]

Hi,

Thanks for the reply.

After unchecking the "Exclude Duplicate Addresses during Delivery", I also had to check the "Keep duplicate records (same identifier)" and now all the email ids are getting targeted and I can substitute them while sending proofs.

Thanks,

Vignesh