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In-app messaging not working - missing documentation?

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JAElliott
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JAElliott
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16-04-2021

We are trying to get In-App messages working using the documentation on enabling basic lifecycle triggering (device open), but no messages are being displayed on devices despite send being executed correctly from ACS.

We have Lifecycle enabled in the device code
We have In-app tracking enabled within Launch
SDK and Launch and ACS are configured correctly so Push notifications and Push tracking are working correctly. Just In-App not working.

 

We are only trying to target all devices, so no specific app triggers, app profile data, etc are being used. Just basic all app launch messages.

 

We've been using the documentation here: https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/in-app-messag...The documentation above mentions "configure Adobe Launch endpoint for In-App", and assume that means In-App tracking postback documented here: https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/configuring-mobile/co...All other documentation found is for v4 SDK.

ACS Adobe Campaign Standard In-App sdk

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JAElliott
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11-05-2021

No responses here and no responses on the Adobe Support ticket.