


We're trying to send out an email with a fire emoji, represented by =?UTF-8?Q?=F0=9F=94=A5?=
It works fine for the most part, until an email contains higher ascii such as © or ó, at which point it starts trying to mix encodings and set the rest of the title as windows-1252 according to the header output, at which point you see the above =?UTF-8?...etc string printed out in the subject.
We're importing the data as UTF-8, and even tried the "Force Encoding" setting in the master template, but it still generates a broken, mixed-encoding title when it hits higher ascii.
adomas_galdikas
adomas_galdikas
08-12-2017
Hi,
You have to encode all non-english characters as well.
For example:
Å - =?UTF-8?Q?=C3=85?=
Ø - =?UTF-8?Q?=C3=98?=
Æ - =?UTF-8?Q?=C3=86?=
Ä - =?UTF-8?Q?=C3=84?=
å - =?UTF-8?Q?=C3=A5?=
ø - =?UTF-8?Q?=C3=B8?=
æ - =?UTF-8?Q?=C3=A6?=
ä - =?UTF-8?Q?=C3=A4?=
Subject: "K=?UTF-8?Q?=C3=B8?=benhavn =?UTF-8?Q?=F0=9F=98=81?= "
Will be visible as "København (emoji_is_here) "
pierrel9494421
pierrel9494421
08-12-2017
Thanks !
For those who need a Unicode/utf-8 conversion table : Unicode/UTF-8-character table
Jean-Serge_Biro
MVP
Jean-Serge_Biro
MVP
16-04-2018
Dear all,
More and more posts/tickets in the Adobe Campaign community, the LinkedIn groups, questions among AC users in other locations, regarding emojis management issues...
It is time to ask to Adobe an effort to resolve this situation, as it is done in other competitors products.
So, please vote for this suggestion:
Emojis in mail object - Ease the use
Regards.
Jean-Serge
sangramg5524113
sangramg5524113
16-04-2018
I'm unable to add space between words, how can i achieve it.
sangramg5524113
sangramg5524113
16-04-2018
How did you manage to give space after each word ?
C_M_G
C_M_G
08-12-2017
Hm; then I guess the question is, does Adobe have a function that will apply that encoding? The data we're using in the title is not static, but from a resource we have.
pierrel9494421
pierrel9494421
08-12-2017
Hi,
Does anyone find a solution to that problem ?
Best regards,
Pierre
florentlb
florentlb
16-11-2017
Hi,
I'm sorry I'm not sure of how to correct that. I'd recommend contacting our support team to have this investigated further and eventually be checked by our engineering team.
Let me know if you find a solution in the meantime.
Florent
C_M_G
C_M_G
13-11-2017
Well that's a new one. Something's changed now, and even without a special character, it breaks.
The subject is now being UTF-8 encoded, which results in the emoji marker being encoded again, and so it decodes to the raw text of the =?UTF-8 stuff instead of the emoji as intended.
Example:
Subject: =?utf-8?B?PT9VVEYtOD9RPz1GMD05Rj05ND1BNT89wqBTbGlja2RlYWxzJw==?=
=?utf-8?B?IHRlc3QyQiBEZWFsczogV2F0Y2ggRG9ncyAoWGJveCBPbmUpIGF0IE1pYw==?=
=?utf-8?B?cm9zb2Z0IFN0b3Jl?=
C_M_G
C_M_G
13-11-2017
I just sent another test email to grab some screenshots:
Subject: =?UTF-8?Q?=F0=9F=94=A5?= Emoji Test 1
Result: https://i.imgur.com/D84v0UR.png
Subject: =?UTF-8?Q?=F0=9F=94=A5?= Émoji Test 2
Result: https://i.imgur.com/Q8Kgupo.png
C_M_G
C_M_G
13-11-2017
Yes, I've seen that thread before; as you'll note, we're using the same method described there. However, we're encountering the same issue as the last comment in that thread that was never replied to.
It works fine until something like é or © shows up and then it all blows up. Something in Campaign is adding a bunch of windows-1252 (latin1) encoding markers to the subject and this causes the =?UTF-8 code to stop working and be displayed verbatim.
florentlb
florentlb
13-11-2017
Hi,
Please have a look at the following thread, which to me seems close to your current question: how to use emoji in adobe campaign subject line?
Let me know if you need more information,
Florent