How to solve character encoding issues in subject with emoji and special characters?

C_M_G

03-11-2017

We're trying to send out an email with a fire emoji, represented by =?UTF-8?Q?=F0=9F=94=A5?=


It works fine for the most part, until an email contains higher ascii such as © or ó, at which point it starts trying to mix encodings and set the rest of the title as windows-1252 according to the header output, at which point you see the above =?UTF-8?...etc string printed out in the subject.

We're importing the data as UTF-8, and even tried the "Force Encoding" setting in the master template, but it still generates a broken, mixed-encoding title when it hits higher ascii.

Accepted Solutions (1)

Accepted Solutions (1)

adomas_galdikas

08-12-2017

Hi,

You have to encode all non-english characters as well.

For example:

Å - =?UTF-8?Q?=C3=85?=

Ø - =?UTF-8?Q?=C3=98?=

Æ - =?UTF-8?Q?=C3=86?=

Ä - =?UTF-8?Q?=C3=84?=

å - =?UTF-8?Q?=C3=A5?=

ø - =?UTF-8?Q?=C3=B8?=

æ - =?UTF-8?Q?=C3=A6?=

ä - =?UTF-8?Q?=C3=A4?=

Subject: "K=?UTF-8?Q?=C3=B8?=benhavn =?UTF-8?Q?=F0=9F=98=81?= "

Will be visible as "København (emoji_is_here) "

Answers (11)

Answers (11)

Jean-Serge_Biro

MVP

16-04-2018

Dear all,

More and more posts/tickets in the Adobe Campaign community, the LinkedIn groups, questions among AC users in other locations,  regarding emojis management issues...

It is time to ask to Adobe an effort to resolve this situation, as it is done in other competitors products.

So, please vote for this suggestion:

Emojis in mail object - Ease the use


Regards.
Jean-Serge

C_M_G

08-12-2017

Hm; then I guess the question is, does Adobe have a function that will apply that encoding? The data we're using in the title is not static, but from a resource we have.

florentlb

16-11-2017

Hi,

I'm sorry I'm not sure of how to correct that. I'd recommend contacting our support team to have this investigated further and eventually be checked by our engineering team.

Let me know if you find a solution in the meantime.

Florent

C_M_G

13-11-2017

Well that's a new one. Something's changed now, and even without a special character, it breaks.


The subject is now being UTF-8 encoded, which results in the emoji marker being encoded again, and so it decodes to the raw text of the =?UTF-8 stuff instead of the emoji as intended.

Example:

Subject: =?utf-8?B?PT9VVEYtOD9RPz1GMD05Rj05ND1BNT89wqBTbGlja2RlYWxzJw==?=

=?utf-8?B?IHRlc3QyQiBEZWFsczogV2F0Y2ggRG9ncyAoWGJveCBPbmUpIGF0IE1pYw==?=

=?utf-8?B?cm9zb2Z0IFN0b3Jl?=

C_M_G

13-11-2017

Yes, I've seen that thread before; as you'll note, we're using the same method described there. However, we're encountering the same issue as the last comment in that thread that was never replied to.

It works fine until something like é or © shows up and then it all blows up. Something in Campaign is adding a bunch of windows-1252 (latin1) encoding markers to the subject and this causes the =?UTF-8 code to stop working and be displayed verbatim.