How to find if an Email Delivery was Opened, in Adobe Campaign Standard

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dipendu_g

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dipendu_g

dipendu_g

30-03-2020

Hi All,

 

I need to find out in an Workflow, if an email delivery (recurring) was opened by users, so that I can target non open users again. I need to send the same mail again to them.

 

In workflow, we have a query wherein using delivery shortcut we are able to determine email opened, but in that case we explicitly choose the delivery. But each time a delivery is run, it creates a new delivery id ?

 

In that case how can we trace whether the new deliveryEmail was opened by profiles/users

 

dipendu_g_0-1585586101750.png

After Wait 5, I need to determine how many opened the email, if no move to send First Email again

 

Dear @pablo_rosero1 @DavidKangni , Need your help

 

Thanks

 

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DavidKangni

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DavidKangni

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DavidKangni
MVP

01-04-2020

You can query on the Recipient table with filtering condition like :" TrackingLogRcp does not Exist such as Url type=Open" AND "Date is on or after (current date-3). This should give you the recipients who have not opened emails in the last 3 days. Please find a screenshot for how the query should look like.

 

davidk23955130_2-1585756610752.png

Inside the ID of delivery filter , you should use ID(name) . There is no internal name in ACS.

davidk23955130_0-1585756724834.png

 

Thanks

David