How to find if an Email Delivery was Opened, in Adobe Campaign Standard

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dipendu_g

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dipendu_g

dipendu_g

30-03-2020

Hi All,

 

I need to find out in an Workflow, if an email delivery (recurring) was opened by users, so that I can target non open users again. I need to send the same mail again to them.

 

In workflow, we have a query wherein using delivery shortcut we are able to determine email opened, but in that case we explicitly choose the delivery. But each time a delivery is run, it creates a new delivery id ?

 

In that case how can we trace whether the new deliveryEmail was opened by profiles/users

 

dipendu_g_0-1585586101750.png

After Wait 5, I need to determine how many opened the email, if no move to send First Email again

 

Dear @pablo_rosero1 @DavidKangni , Need your help

 

Thanks

 

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DavidKangni

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DavidKangni

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DavidKangni
MVP

31-03-2020

Hi,

 

This is a normal behaviour of a recurring delivery to create a new delivery for every run. I will recommend you to use a normal delivery in that case.

Also keep in mind that 5 min is too short to check the open and clicks. 

I will recommend to wait at least one hour or eventually 3 days to avoid email fatigue.

 

To find users that opened or clicked, you'll to query the recipients broadlogs table.

 

Thanks

David