we have a situation where business wants to give an offer as a part of customer service discrepancy/ situation when arises. So they want to send an offer while the customer is in call with customer service team(near Realtime with in 5-10 minutes).
The customer service team triggers this event in case required and then that routes to offer team which in turn routes to ACS for sending an offer.
Here comes the need to have a confirmation to customer service center whether the customer received an offer email or not while they both are in call.
CC/BCC feature will be so helpful in this scenario. I have seen many articles that this feature currently is not part of ACS. Is there any alternative approach we can follow here to make this confirmation?