Help with Inbound SMS

[#1]

Hi All,

we're experiencing an issue with Inbound SMS activity into a targeting workflow.

In fact, when we try to process an inbound SMS, it is correctly stored on 'InSMS' schema, but we got an error as you can see from the attached screenshot.

The error is: "The script has returned an invalid value: 'undefined'"

Is there some configuration to be done on the Script tab of the Inbound SMS activity?

Thank in advance for your support.

Best regards,

Andrea

InboundSMS.png ‏43 KB

[#2 · Accepted solution]

Hi Andrea,

Yes, the Script tab is used to define the action to take, as explained in the documentation: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Event_activities.html#Inbo...

Hope this helps,

Florent

[#3]

Hi Andrea,

Do you have an update on this?

Thanks,

Florent.

[#4]

Hi Andrea,

As Florent mentioned there is something wrong in the JS. As a preliminary analysis I can say you are trying to access a data variable in JS which is not defined or unavailable to use.

please share a sample data from schema and share js code for more help.

Regards,

Amit