Follow up email

yash71029733

06-07-2018

Hi!

I need to send a follow-up email to the ones that haven't opened the first email sent from a campaign. How do i do this?

Please advise.

Thanks in advance

Accepted Solutions (1)

Accepted Solutions (1)

ananya_kuthiala

Employee

09-07-2018

Hello Yahsank P,

You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

1524220_pastedImage_0.png

1524350_pastedImage_1.png

Hope this helps !!

Regards,

Ananya Kuthiala

Answers (4)

Answers (4)

bobbyjss

MVP

06-07-2018

Hi Yashank,

Are you using Adobe Campaign Classic or Standard?

Essentially all you need to do is exclude all profiles who have a delivery log related to the original email, How you achieve that will depend on which platform you are using.

Thanks,

Bob