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Facing issue while testing the SMS configuration in ACS

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ManjulaPongiappan
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ManjulaPongiappan
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ManjulaPongiappan
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24-02-2020

Hi,

We have configured the SMS vendor in ACS instance under external account. And adobe team confirmed that the configuration is correct. And then I have tested the SMS configuration by triggering  test SMS to few customers(Mobile numbers are valid and not in DND list). But the status of SMS delivery is in "pending status". Could you please help me ,to find the issue/fix the issue.

ManjulaPongiappan_1-1582541522439.png

And Could you please let me know that from where can i get the MTA log file? 

 

Thanks.

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ramon_bisswange
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ramon_bisswange
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27-02-2020

Unfortunately as a customer xou can't see MTA logs.

You could enable verbose logging for the external account and ask Adobe Support to check/provide the logs.

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