Facebook sync on adobe campaign not working

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prabhakaranv572

14-06-2017

When i create the facebook external account on adobe campaign it showing the error like "Application id or secret key are not recognized by facebook".but my application id and secret key is copied from facebook only.What i did wrong please help me.Please refer the attachment for your referenceError.png

Accepted Solutions (1)

Accepted Solutions (1)

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florentlb

16-06-2017

Ok, so it seems your build is pretty old and does not reflect the current way Facebook's API works.

You can have a look at the Campaign release notes here: Adobe Campaign Release Notes

By searching for "social", you will see that some builds more recent than yours contain fixes related to Facebook's API evolution.

I would recommend upgrading to a more recent build, by reaching out to your IT department if you are on-prem or to Campaign support team if you are hosted.

Hope this helps,

Florent.

Answers (5)

Answers (5)

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florentlb

15-06-2017

Hi,

Which build are you using? I know that there were some fixes made to the facebook connector in recent builds (since mid-2016).

Have you checked the documentation? Screenshots may not be up to date regarding latest Facebook changes but the overall configuration should be still pretty the same: Creating a Facebook application

Let me know,

Florent.

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florentlb

20-06-2017

Hi,

I'd suggest at least 8770, considering that the release notes don't mention any specific fix related to Facebook from this build.

In any case, the latest build is often the most up to date when it comes to third party support.

Hope this helps,

Florent.

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prabhakaranv572

15-06-2017

Hi florentlb,

Thanks for your reply. I have used the following build and version of adobe campaign

Version 6.1.1 build 8665 of 07/10/2015

(Application server : version 6.1.1 build 8653)

And I have also followed the your mentioned Creating a Facebook application document only.

Regards,

Prabhakaran.v