younessb9894730
18-03-2021
Hi,
I'm beginning to use Adobe Campaign but don't see how to create a workflow with event triggers for example if someone open or not an email or if someone click or not on specific link then other actions are going on.
Thanks in advance
craigthonis
Employee
19-03-2021
Hi Youness,
I would recommend reviewing the documentation below and starting from there:
Transaction Events:
https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/transactional...
Triggers:
https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working...
Regards,
Craig
DavidKangni
MVP
Hi @younessb9894730
For transactional messages use follow up
For marketing messages, you need to build a workflow and your query should be on the tracking logs.
Thanks,
David