Event trigger : if open or not / clicked or not then sending again an other time

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younessb9894730
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younessb9894730
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younessb9894730
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18-03-2021

Hi, 

 

I'm beginning to use Adobe Campaign but don't see how to create a workflow with event triggers for example if someone open or not an email or if someone click or not on specific link then other actions are going on.

 

Thanks in advance

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craigthonis
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craigthonis
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19-03-2021

Hi Youness,

 

I would recommend reviewing the documentation below and starting from there:

 

Transaction Events:

https://experienceleague.adobe.com/docs/campaign-standard/using/communication-channels/transactional...

 

Triggers:

https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working...

 

Regards,

Craig

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DavidKangni
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DavidKangni
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19-03-2021

Hi @younessb9894730 

 

For transactional messages use follow up

For marketing messages, you need to build a workflow and your query should be on the tracking logs.

Thanks,

David