Error Message

Avatar

Avatar
Validate 1
Level 1
Sharon_Fleming
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
Sharon_Fleming
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
Sharon_Fleming
Level 1

28-02-2017

I am having trouble getting the app to work. It keeps giving me the error message "An error occurred while trying to access the service." What does this mean and how can I fix it please?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile

Avatar
Give Back 50
Level 10
florentlb
Level 10

Likes

237 likes

Total Posts

1,109 posts

Correct reply

239 solutions
Top badges earned
Give Back 50
Give Back 5
Give Back 3
Give Back 25
Give Back 200
View profile
florentlb
Level 10

02-03-2017

Hi Sharon,

This section of the forum is dedicated to Adobe Campaign. Unfortunately Creative and Document cloud forums are located on a different platform so I cannot move your post to the right section of Adobe Acrobat. I'd suggest that you open a thread here: https://forums.adobe.com/community/adobe_reader_forums.

Thanks,

Florent

Answers (2)

Answers (2)

Avatar

Avatar
Validate 1
Level 1
Sharon_Fleming
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
Sharon_Fleming
Level 1

Likes

0 likes

Total Posts

2 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
Sharon_Fleming
Level 1

02-03-2017

Here is more information that you requested:  I downloaded Adobe Reader X1 and installed it. I paid for a subscription for a year. I used the code sent to me to activated it. I am trying to convert a pdf doc to a word doc but all it tells me after it takes all the necessary information is "an error has occurred  while trying to access service. Any help you can give me to get my Adobe Read to work will be much appreciated.  

Avatar

Avatar
Coach
Employee
Vapsy
Employee

Likes

377 likes

Total Posts

733 posts

Correct reply

342 solutions
Top badges earned
Coach
Give Back 50
Give Back 25
Give Back 10
Give Back 5
View profile

Avatar
Coach
Employee
Vapsy
Employee

Likes

377 likes

Total Posts

733 posts

Correct reply

342 solutions
Top badges earned
Coach
Give Back 50
Give Back 25
Give Back 10
Give Back 5
View profile
Vapsy
Employee

28-02-2017

Hi Sharon,

Please share more information related to the problem.

Please attach screenshots and exactly how you are encountering the problem.

Regards,

Vipul