Emails not delivered

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mmbb110

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mmbb110

mmbb110

30-11-2020

Hi Community,

For one of our client email address is not receiving scheduled or adhoc deliveries, they just get the api triggered messages. I checked the sending logs it showed unreachable, inbound email bouce rule.

The email was seen in the Quarantine list, so I changed its status to valid but still it's not receiving deliveries. Anything else I need to update?

Accepted Solutions (1)

Accepted Solutions (1)

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mmbb110

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mmbb110

mmbb110

03-12-2020

I validated the email address via online validator tools and the address was indeed BAD

Answers (2)

Answers (2)

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shelly-goel

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shelly-goel

shelly-goel

30-11-2020

@mmbb110  What's the error you see after changing status to valid? Did the email address move to quarantined status again?  Is the reason 'Unreachable' again? I think to know the reason better, you can also check details of the email address under quarantines, you would be able to see "Error Text"

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sumitp11734535

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sumitp11734535

sumitp11734535

30-11-2020

Hi,

Will it be an official domain? if yes then try to send another person with the same domain, if it's still the same problem then try to make that official domain to Cloudflare access and whitelisting.