For one of our client email address is not receiving scheduled or adhoc deliveries, they just get the api triggered messages. I checked the sending logs it showed unreachable, inbound email bouce rule.
The email was seen in the Quarantine list, so I changed its status to valid but still it's not receiving deliveries. Anything else I need to update?
@mmbb110 What's the error you see after changing status to valid? Did the email address move to quarantined status again? Is the reason 'Unreachable' again? I think to know the reason better, you can also check details of the email address under quarantines, you would be able to see "Error Text"