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Email proofs not sending

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MMOUIRE
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MMOUIRE
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15-12-2015

Hi,

 

I'm having issues getting emails to proof for me. Is there a guide for the best practices for this?

 

Thanks

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taciac
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17-12-2015

Hello,

There are two possible ways to make it work:

1. Check the validation process – you must use the ‘Send a proof button’ and not ‘Send’. For more information the documentation is available here: https://support.neolane.net/doc/AC6.1/en/DLV_Creating_deliveries_Email_channel.html#Validating_the_c...

 2. To understand why the emails are not sent - consult the troubleshooting article about email delivery is here: https://support.neolane.net/doc/AC6.1/en/PRO_Troubleshooting_Email_delivery.html

Hope this helps,

Tacia

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carlob47135339
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15-08-2018

Hi the second link on this answer is dead. We are experiencing the same problem, and have attached direct recipients and a proof list but no joy sending a proof, just give us '0' to send.

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MMOUIRE
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15-12-2015

Hi Tacia,

 

I'm using Adobe Campaign 6.1. When i go and send the proofs, they look like they are sending but never turn up.

Steps taken:

  1. Create a new delivery
  2. Load HTML into delivery
  3. Set language
  4. add subject line
  5. Select the seed list recipients.
  6. Click Analyze
  7. Click send

I do all this, nothing fails, but i don't get the mail I've sent to a number of people and different inboxes but none arrive.

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taciac
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15-12-2015

Hello,

Which product are you using? 

Thank you,

Tacia