Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Dynamic Reports issue with Unique Opens & Clicks?

Avatar

Avatar
Validate 1
Level 3
mbkassan
Level 3

Likes

28 likes

Total Posts

16 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Level 3
mbkassan
Level 3

Likes

28 likes

Total Posts

16 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
mbkassan
Level 3

21-05-2019

For the past few days and persisting, my dynamic reports do not display Unique Opens or Unique Clicks - only sends, total opens, total clicks, unsubs. I can see uniques in the deliveries directly, but no longer when using dynamic reports (which I rely on). Is anyone else having this issue?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
Level 3
mbkassan
Level 3

Likes

28 likes

Total Posts

16 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Level 3
mbkassan
Level 3

Likes

28 likes

Total Posts

16 posts

Correct Reply

3 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
mbkassan
Level 3

06-06-2019

I still have this issue. Adobe support and engineering is engaged and working on a fix that will deploy within a week or so.

Answers (3)

Answers (3)

Avatar

Avatar
Give Back 5
Level 4
aneeta45259594
Level 4

Likes

46 likes

Total Posts

67 posts

Correct Reply

27 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 10
Give Back
Boost 5
View profile

Avatar
Give Back 5
Level 4
aneeta45259594
Level 4

Likes

46 likes

Total Posts

67 posts

Correct Reply

27 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 10
Give Back
Boost 5
View profile
aneeta45259594
Level 4

05-06-2019

Hello mbkassan

Similar to Ramon's observations, I can see this report render successfully in many instances. There was a known issue in previous releases but that has since been fixed.

From the description, it appears that you've created these Dynamic Reports. Can you confirm that the selections for the Unique Opens and Clicks are locked? I've seen cases where the selection was not locked and clicking on a particular delivery showed strange metrics.

Thank you,

Aneet Arora

Avatar

Avatar
Give Back 5
Employee
ramon_bisswange
Employee

Likes

242 likes

Total Posts

353 posts

Correct Reply

182 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 25
Give Back 10
Give Back
View profile

Avatar
Give Back 5
Employee
ramon_bisswange
Employee

Likes

242 likes

Total Posts

353 posts

Correct Reply

182 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 25
Give Back 10
Give Back
View profile
ramon_bisswange
Employee

05-06-2019

I don't have the issue here for several instances.

I can see them at all places.

Did you try dragging the "Unique Clicks" again from the left side into a report?

Just type unique in the filter box and it should be available there

Avatar

Avatar
Level 1
gaelm59947445
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
gaelm59947445
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
View profile
gaelm59947445
Level 1

06-06-2019

hello mbkassan

I can't reproduce this issue. do you still have this issue?

did you try with a new freeform table and drop delivery dimension + unique clicks and unique opens only?

thank you Gael