Discrepancy in ACS and AA data

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tamanapathak

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tamanapathak

tamanapathak

05-02-2021

Hi Team, 

 

We are using ACS for collecting form data into custom resources and we have found that sometimes there is a double entry in AA for a single form entry in ACS. We have tried to investigate with few submissions but unable to figure out the root cause.

 

Thanks

Tamana 

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craigthonis

Employee

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craigthonis

Employee

craigthonis
Employee

08-02-2021

Hi Tamana,

 

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause.  We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

 

Regards,

Craig