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Delivery Processing Times

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robertc66522596
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robertc66522596
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15-12-2017

Hello,

Within Campaign -- How long do your deliveries generally take to process -- before retrying on failed emails?

The processing and sending is taking substantially longer than our previous system and I've been told a few different things from the various wings of Adobe support (implementation, deliverability, tech ops, engineering etc). The success rate is in the 96-99% range, however the delivery itself can take upwards of two hours. This is a problem for our business model.

So I'm curious what the community experience is -- specifically around single delivery sends (the only send at the time) for a recipient pool of 50k or 100k or 150k

Thank you!

Robbie

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robertc66522596
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11-01-2018

Thank you David!

Sorry for the delay -- the issue turned out to be around MTA Agents. There seems to have been some misunderstanding around our requirements in the provisioning so we're now exploring options to utilize more in our current setup and then add additional agents if necessary.