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Delivery Processing Times

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robertc66522596
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robertc66522596
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15-12-2017

Hello,

Within Campaign -- How long do your deliveries generally take to process -- before retrying on failed emails?

The processing and sending is taking substantially longer than our previous system and I've been told a few different things from the various wings of Adobe support (implementation, deliverability, tech ops, engineering etc). The success rate is in the 96-99% range, however the delivery itself can take upwards of two hours. This is a problem for our business model.

So I'm curious what the community experience is -- specifically around single delivery sends (the only send at the time) for a recipient pool of 50k or 100k or 150k

Thank you!

Robbie

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robertc66522596
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05-01-2018

Thanks Florent.

We do have some personalization in each message as part of the header, but we still feel like it should process and send much faster than it is.

We are on V7 Console and Server build 8857. Hosted by Adobe.

I don't think our installation/architecture is customized any more than the average customer -- is there anything in particular i should look for?

Thanks!