Delivery of transactional messages when server unavailable

Avatar

Avatar
Validate 1
Level 2
lenaf21917833
Level 2

Likes

5 likes

Total Posts

15 posts

Correct reply

0 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
lenaf21917833
Level 2

Likes

5 likes

Total Posts

15 posts

Correct reply

0 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
lenaf21917833
Level 2

22-02-2019

Hi,

we would like to send transactional messages related to our online shop via Campaign and will use the API to receive the information.

What happens to the transactional message if the Campaign server is unavailable? How can we make sure that Campaign receives the information to send a message again in case the server was not available?

Thanks for your help!

Lena

Replies

Avatar

Avatar
Boost 5
Employee
Garima_Gakhar
Employee

Likes

44 likes

Total Posts

77 posts

Correct reply

38 solutions
Top badges earned
Boost 5
Boost 3
Boost 25
Boost 10
Boost 1
View profile

Avatar
Boost 5
Employee
Garima_Gakhar
Employee

Likes

44 likes

Total Posts

77 posts

Correct reply

38 solutions
Top badges earned
Boost 5
Boost 3
Boost 25
Boost 10
Boost 1
View profile
Garima_Gakhar
Employee

26-02-2019

Hi lenaf21917833​,

While sending API Calls to Campaign Server, in case of unavailability of the Server, you would receive corresponding error messages.

In that case, you will have to resend API Calls.

If for some reason, the API message was received within Server but didn't turn out to be successful, then the Campaign (Real-Time) Server would continue to target end-user until the specified threshold of retries is achieved.

Avatar

Avatar
Validate 1
Level 2
lenaf21917833
Level 2

Likes

5 likes

Total Posts

15 posts

Correct reply

0 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
lenaf21917833
Level 2

Likes

5 likes

Total Posts

15 posts

Correct reply

0 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
lenaf21917833
Level 2

26-02-2019

Hi Garima Gakhar,

Thanks for the information!

How would such an error message look like? Can we find a more detailed description in the Campaign documentation somewhere? I wasn't able to find something about that. Thanks again in advance!