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delivery logs

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mmbb110
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mmbb110
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14-07-2021

Hi Community,

 

I have a DM in ACS that was errored out on 6/19 and it says consult the log for more information, when I go to the logs its blank/empty, all I see is 

Target preparation failed message
 
I think there is some retention policy for the logs stored, how and where can I find this information, also is there anywhere else I can view this log details in the UI.
 
Thank you for the help.

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ramon_bisswanger
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ramon_bisswanger
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14-07-2021

Did the whole delivery fail or just for 1 recipient?

It rather sounds like delivery preparation failed, so you would need to check the "Log" tab on the delivery

If that step fails, no delivery logs would be created