Highlighted

Delivery activity/step blinking Red

Linda_Stinson

Employee

16-01-2015

Symptom

The Delivery activity/step in a campaign workflow is blinking Red and the workflow journal provides no further error information.

Cause

An error has occurred during delivery preparation. To determine the cause, go to the Campaign dashboard and Open the delivery. A common error is missing subject line. The error shown here is that no content has been specified.

The delivery has failed.jpg

Fix

Correct the error that caused the delivery to fail.

Preventative

Send a proof before executing the campaign. The proof is analyzed with the same set of rules as are applied to the Delivery (in particular the content rules, as the target for the Delivery is different) and you have a chance to correct errors before the campaign is due to go out.