Client console - Error: The error is due to a malformed input token...

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marcinkacz
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marcinkacz
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08-11-2017

Hi All,

We have set new instance of Adobe Campaign (v7). I downloaded and installed v7 console on my laptop. I was able to finish installation process although I don't have admin rights. Unfortunately something is wrong. I saw error message below, when I was trying to log in.

v7 error msg.PNG

Have you ever seen this error? Maybe you know the solution?

Thank you,

Marcin

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shrawans3153003
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shrawans3153003
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12-11-2017

This error usually comes when there is any issue while building a security context between the client application and a remote peer.

http://msdn.microsoft.com/en-us/library/windows/desktop/aa375505(v=vs.85).aspx)

You can check on below points to see if that helps

1- Check if IP through which you are accessing is white-listed

2- Clear the local cache(IE etc) and try again

3- Check with you network security team if there is any rule(proxy or other) which is resulting to error

4- Uninstall and install the console again

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marcinkacz
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20-11-2017

Yes, I did. It was my company's firewall issue.

Thank you very much for your advices, Shrawan.

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shrawans3153003
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20-11-2017

Hi Marcin,

Good to hear that issue is resolved now . I would request you to mark as helpful/correct answer, if your query has been answered, so that others can benefit.

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shrawans3153003
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17-11-2017

Hi Marcin,

Any update on this ? Did you manage to resolve the issue ?

Thanks

Shrawan