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christophert490
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christophert490
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28-02-2018

Hi,

We have sent out an email with an error in a hyperlink. Although the hyperlink works in the email client version, the hyperlink does not work in the online version.

Basically, the hyperlink is missing a "/".

Is there a way to fix this for the online version after the delivery has been sent?

Thanks in advance.

Regards

Chris

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Adhiyan
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Adhiyan
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28-02-2018

Hello Chris,

This is possible theoretically to change the URL from the backend even after the delivery is sent. There is a file on the app server which stores the mapping of urls with deliveries. The trick is to identify that file and correct the URL there.

Steps :

1>. Convert the delivery primary key to hexadecimal

2>. Go to the folder \var\<instance_name>\redir\url\2018 and search for the hexadecimal value in step1.

3>. There will be an XML file like 215dc4.xml (example only) , please open that file and change the URL you need to change and save the file.

4>. Restart Web and Apache services and when someone now clicks on your email Link , it should go to the modified URL now

Regards,

Adhiyan

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RamaRajesh
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28-02-2018

Hi Adhiyan,

This is amazing. Could you please share the screenshots, if available. I know this requires a lot of accesses and permissions to restart the services. But, this will be very useful at times.

Thanks,

Rajesh

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RamaRajesh
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28-02-2018

Hi,

Once the email has been deployed, i do not think we can make any changes.

Thanks,

Rajesh