Cart Abandonment Case

[#1]

I am working on cart abandonment use case. I can see the trigger from Analytics in MCloud, however, i can't see an event being processed in Campaign (Marketing Plans -> Transactional Messages -> MC Triggers). I am quite not sure what am I missing

Thanks

Jignesh

[#2 · Accepted solution]

Hello Jignesh,

Did you configured the AMC Data Source for track the visitor id ?

Here you will find this specific user case explained step by step:

Adobe Campaign Help | Abandonment Triggers use cases

Best regards,

Alexandre